Frequently Asked Questions
Yes. We aim to deliver the exact product shown on the website. However, minor differences in color or appearance may occur due to lighting, screen settings, or packaging updates. If you ever receive a wrong item, please contact us at support@acumenbyshikder.com within 24–72 hours with your order number and photos, and we’ll assist you promptly.
You can view your sales receipt in the Order Confirmation email/SMS you receive after placing an order. If you have an account, you can also log in to your account and check My Account → Orders → View to see your order details/receipt.
If you can’t find it, email us at support@acumenbyshikder.com with your order number and we’ll resend it.
To return an item, please follow these steps:
Contact us first: Email support@acumenbyshikder.com within 3 days of receiving your order.
Share details: Include your order number, product name, reason for return, and clear photos/video (required for damaged/defective items).
Approval & instructions: Our team will review your request and confirm eligibility, then share the return address/courier instructions.
Send the item back: Return the product in unused/original condition with all packaging, manuals, and accessories (if applicable).
Return delivery cost: The customer will pay the return delivery charge (unless we confirm the return is due to a wrong/defective/damaged item from our side).
Refund/Replacement: After inspection/approval, we’ll arrange a replacement or refund according to our policy.
Yes, many “Out of Stock” items are restocked regularly, depending on supplier availability and demand. If you want an update, please contact us at support@acumenbyshikder.com with the product name/link, and we’ll inform you about the expected restock (if available).
We deliver across Bangladesh, subject to courier coverage in your area. During checkout, you can enter your address to confirm delivery availability and charges.
If you’re unsure about your location, email us at support@acumenbyshikder.com with your area and postal code, and we’ll confirm delivery options.
You can email us at support@acumenbyshikder.com. We also respond via the Contact Form on this page. Please include your order number (if any) for faster support.
We usually respond within 24 hours (often faster). During busy periods, it may take a bit longer, but we reply to every message.
After your order is confirmed, we send tracking or delivery updates via SMS/email (when available). You can also contact us with your order number to get the latest status.
Yes—please contact us as soon as possible. If the order hasn’t shipped yet, we can update your details.
Please contact us within 24–72 hours of receiving the parcel with photos/video and your order number. We’ll review and guide you through replacement or return support based on policy.
Warranty coverage depends on the product and brand. If warranty applies, details are mentioned on the product page or invoice. For warranty help, contact support with your order details.
